Customer Support
At Lenzip, we believe dependable support is just as important as dependable zippers. That’s why our dedicated customer care team is committed to providing clear answers, quick responses, and reliable guidance—whether you’re placing your very first order or managing a large-scale project. From product selection and technical specifications to shipping updates and after-sales support, we’re here to make the process simple, stress-free, and efficient. With decades of experience and a reputation for U.S.-owned manufacturing excellence, you can count on us to stand behind every product and every customer.
Contact Us
Reach out by phone, email, or through our support form. Our team is ready to assist with product questions, order inquiries, or technical guidance during business hours.
Order Tracking
Easily track your shipments and review order details in real time. Stay updated with shipping confirmations, delivery status, and estimated arrival times.
How can I track my order?
Upon shipment, you should receive a tracking number via email. If you have not received it or have misplaced it, please contact our support team with your order number, and we’ll provide the tracking information for you. We understand the critical timelines associated with trade shows and exhibitions.
Our tracking system is designed to give you real-time visibility into your shipment’s journey, from our facility to your designated location. If your order includes components being shipped to different venues, our team can provide a detailed breakdown of each segment. This ensures you can coordinate your logistics with precision, giving you the confidence that your materials will arrive on time for setup and installation.
Questions & Policies
Returns & Exchanges:
We stand by the quality of our products. If you are not fully satisfied with your order, please contact us within 30 days of receipt to arrange a return or exchange. All returns are subject to our standard terms and conditions.
Custom Orders & Minimums:
Yes, we specialize in custom orders to meet the unique needs of your projects. Our minimum order quantity for most custom and bulk orders is 25 units, making our solutions accessible for businesses of all sizes.
Technical Support:
For technical data sheets, material specifications, or assistance with a specific application, please reach out to our support team. We can provide the technical details you need to ensure our products are the right fit for your manufacturing processes.
Return & Warranty Policy
At Lenzip, we take pride in the quality and craftsmanship of every zipper we manufacture. If something isn’t right, we’re here to help. Below is a quick guide to our return process and warranty coverage, so you can get the answers and resolution you need — quickly and clearly.
Reasons You Can Return a Product
We accept returns for the following reasons:
Manufacturing Defects: If your zipper has a defect in material or workmanship.
Shipping Damage: If your order arrives damaged during delivery.
Incorrect Product: If you receive a product that doesn’t match your original specifications.
How to Initiate a Return
To ensure a smooth and efficient process, please follow these steps:
1 – Contact Us:
Get in touch with our customer support team within 30 days of receiving your order. You can reach us by email or phone.
2 – Provide Information:
Have your order number, a brief description of the issue, and product photos ready.
3 – Receive RMA:
We’ll issue a Return Merchandise Authorization (RMA) number with detailed shipping instructions.
Please do not return products without an RMA number.
Important Notes:
Custom Orders: Due to their specialized nature, custom-manufactured products are not eligible for return unless they have a manufacturing defect or were damaged during shipping.
Restocking Fee: A restocking fee may apply to non-defective returns. Your customer support specialist will provide full details.
Warranty: Our products are covered by a limited warranty against defects. For more information, please see our full warranty terms.
Need help with a specific order or project?
Have a question about product specs, lead times, or a custom order? Whether you're managing a large-scale project or need support for a small batch request, our team is here to help. We offer quick turnaround times, personalized guidance, and expert support every step of the way.
How to Reach Us
- info@lenzip.com
- (555) 123-4567
- Mon–Fri, 8 AM - 5 PM EST
Get a Custom Zipper Quote
Request a custom zipper quote tailored to the exact size, material, and performance needs of your project. Whether you’re working on industrial enclosures, soft goods, or specialty applications, our team provides fast and accurate solutions.